I used Vistaprint for the first time a few weeks back to order some business cards for Jenny's birthday, and I must say that I wasn't too impressed. What had seemed like a good deal (and no, I didn't go for one of their 'free' offers) rapidly doubled in price once they'd added on tax, shipping, miscellaneous fees for having the temerity to provide my own design rather than one of theirs, duck reassignment and an exorbitant pigeon tariff. I probably wouldn't have felt so hard done by if they had: a) mentioned any of these additional costs clearly at the frontend of the website (I expect to pay shipping, and accept that tax is usually not going to be included for business items like this, but some of the charges just seemed silly); and b) not congratulated me for my purchase with a raft of 'free pen' offers which I now knew were about as free as a kick in the teeth followed by considerable dental reconstruction.